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Store Terms and Conditions


Welcome to the CelticCountries.com online store. Please read the following Terms and Conditions before using this website. By using this website, the user ("you") accepts without limitation the Terms and Conditions set out below.

Your continued use of this site implies that you accept to be bound by Terms and Conditions. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.


Shipping and Delivery Information

When you place an order to purchase goods from the site, and we have approved your payment details, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provided on your order form.

All of our products ship within 3 business days.

Delivery Times (European Union)
Delivery should take between 7 days minimum to 21 days maximum from the date of despatch. Please allow at least 4 days to lapse before contacting our Customer Service department to track your goods.

Delivery Times (USA, Canada, Australia, New Zealand, Rest of the world)
Delivery should take 28 days minimum from the date of despatch. Please allow at least 4 days to lapse before contacting our Customer Service department to track your goods.

Important notice for US customers: Due to stricter mail security screening in the US, some parcels have been held in US customs for up to ten weeks. Please note that delivery of your parcel may be delayed for up to ten weeks for the above reason. As frustrating as this is for both you and us, please understand that we have no control over current US customs and postal delays. By placing an order with us you will be deemed to have understood and agreed to these conditions.


Returns Policy

If for any reason you need to cancel or change your order that you place, please contact us for return instructions as soon as possible. You may return any item within 14 days of the date of dispatch in its original condition (i.e. unused and unworn) for an exchange or refund of the price you paid for the item. Please note CelticCountries.com will not pay for the cost of return postage unless the goods are faulty or damaged. When sending your return please use a recorded delivery service as we cannot be held responsible for goods not received.


Payment

We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, American Express, most debit cards with either a Visa or MasterCard logo, Maestro, Solo, and PayPal. All transactions are shown in € Euro. CelticCountries.com uses PayPal's Secure Server Technology to handle all transactions and to ensure that all personal information is protected to the highest standards.


Taxes (VAT)

All prices quoted on this website are accurate at the time of publication and are quoted in Euro (€) and where appropriate are inclusive of sales tax (VAT as Value Added Tax) at the current rate.

VAT tax for EU customers
If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate.

Tax-free shopping for non-EU customers
If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.


Privacy Policy

At CelticCountries.com, we understand and respect your concern about the privacy of any information you supply while at our site.

CelticCountries.com is the sole owner of the information collected on this site. We will not sell or share this information to others in any ways.

The information we need and how we use it
When you order, we will require your name, shipping address, and e-mail address. This information is used for billing purposes and to fill your orders. Without this information we will not be able to process your request or notify you of acceptance of your order. If we have trouble processing an order, this contact information is used to get in touch with you.

Secure Payment

CelticCountries.com uses PayPal's Secure Server Technology to handle all transactions and to ensure that all personal information is protected to the highest standards. PayPal is the world's leading online payment facility, counting more than 153 million members.
Your credit card details are never given to CelticCountries.com, we only receive confirmation that the transaction was successful. We never receive or store credit card details. You can check PayPal's privacy policy on their website.

'Cookies'
Cookies are stored on your computer and contain small pieces of information. Our cookies do not contain any personal information about you and are used only to facilitate your shopping by storing your shopping basket details. Web browsers can have the cookie feature disabled. If your cookies are disabled then you will still be able to browse our site but you will not able to add items to the basket or make purchases.

Your Rights
If, for any reason, you are unsure about the information we are holding in your name, please contact us. We will happily review your file and update the records if required. Alternatively, you can check and review this information yourself once you have signed in.

If you have any questions about our Privacy Policy, you can send us an email to:



Disclaimer & Limitations of Liability

To the extent permitted by law, we shall not be liable to you for any direct, indirect or consequential delay, loss or damage and we shall have no liability to you for any direct or consequential delay or loss that is caused by any event or circumstance beyond our reasonable control.

While CelticCountries.com uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and CelticCountries.com will not be responsible for any errors or omissions or for the results arising from the use of such information.

While CelticCountries.com takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

The entire liability of CelticCountries.com under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

CelticCountries.com will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website.



We hope that you enjoy your purchase from CelticCountries.com